Wednesday, June 20, 2012

Musical Twitter

Are you a Twitter aficionado? Twitter literate (twitter-ate)? Well then, read on. If you don't know what Twitter is, how it works, or why a Twitter message is called a tweet instead of a twit then this post isn't for you.

People develop their own Twitter usage strategy. Whether you think about it or not, you do. Stating it in words is one thing, but why not put it to music? Better yet, let's dig up songs from amazingly forward-thinking bands who, dare I say, predicted the emergence of Twitter.

There's the Genesis approach of let's all follow each other...

   Genesis - Follow You, Follow Me 
I will follow you will you follow me 
All the days and nights that we know will be 
I will stay with you will you stay with me 
Just one single tear in each passing year  

How nice. In the twitter-verse this is known as #teamfollowback, among other things. Face it, I need more followers, you need more followers, let's do this.

And then there's the Uncle Kracker approach where you assert that people should follow you and that will make their life better...

   Uncle Kracker - Follow Me 
Follow me everything is alright 
I'll be the one to tuck you in at night 
And if you Want to leave I can guarantee 
You won't find nobody else like me 

Why, you're a fool if you don't follow someone like me. I'm here to help you. I'm doing you a favor by putting myself out on Twitter for people like you to follow.

Finally (for today), there's the U2 approach which I consider to be a sheep strategy...

   U2 - I Will Follow 
Walkaway, walkaway 
I walkaway, walkaway...I will follow 
If you walkaway, walkaway, 
I walkaway, walkaway...I will follow 
I will follow 

Sheep, lemming, you decide. No matter what you do I'm going to follow you. You don't know who I am... no problem. I'm there following what you do. You don't need to acknowledge my existence, that's perfectly okay. It could be construed as a stalker approach, but I think not. I'm sticking with sheep.

Everyone has to define their own Twitter strategy. Whether you sing it out loud, hum a tune, or lip sync badly, there is a Twitter melody inside of you somewhere.

Wednesday, June 13, 2012

Facebook: Witness to the Downturn


A Simple Fact


It’s hardly a bold prediction.  It’s not all that insightful, really.  But it is a certainty:  Facebook will fade away.  I’m not talking this year, or even next (if there is one), but some time well before the end of this decade.  It will happen much more quickly than many people would guess.  It won't go away.  AOL and MySpace still exist, though they're only shells of what they used to be and aspired to become.

The downturn of Facebook has already begun and I have witnessed it firsthand.  The explanation of how I know this is very simple.  If you want to save time, just skip over the meaningless filler material regarding what other people think and head straight to the How I Know section.



What Others Are Saying

For those of you who want to prolong the reveal, here are some samples of what some other people are writing.

Alex Cowles compares Facebook’s evolution to MySpace.  He liked the simple, clean style of Facebook in the early days, but that has fallen by the wayside.
“It's countless re-posts of that same picture of a goldfish farting, and thousands of "lol" related acronyms and suchlike. It's the knowledge that every time your "friends" even think about thinking about you, you’ll get a notification, a tag, a nudge, a gift, a message, an invite, a calendar event, a slap, a poke, a shove, a fight, a cavity search, an anal intrusion ad infinitum. It's the masses and their insatiable appetite for the lowest common denominator.”
Facebook is the new MySpace - The Demise of Facebook Has Begun

Douglas Rushkoff chronicles the rise and fall of several companies that skyrocketed to perceived success only to fall as quickly.  Among the debris, AOL and MySpace.
“The object of the game, for any one of these ultimately temporary social networks, is to create the illusion that it is different, permanent, invincible and too big to fail. And to be sure, Facebook has gone about as far as any of them has at creating that illusion.”
“So it's not that MySpace lost and Facebook won. It's that MySpace won first, and Facebook won next. They'll go down in the same order.”
Facebook hype will fade

Jason Huffman thinks that the noise level from people posting humorous pictures, news, and other random material waters down the reason why he started using Facebook in the first place and ultimately steers him to other communication tools such as Twitter.
“I guess what frustrates me most is that Facebook, an absolutely incredible social medium, is no longer about relationships.”
“As Facebook has turned the corner from being less about relationships and more about information, I believe the clock is ticking.  And this is no fault of Mark Zuckerberg or Facebook’s management group.  I think this is what we want as a culture.  People are wired to share things and post things that gratify the ego, which increases the capacity for humorous postings and unoriginal song lyrics that attain a bunch of "likes".”
The Demise of Facebook

Cadie Thompson reports on an interview with Eric Jackson in which Jackson gives his opinion on why Facebook will fade away.  Not disappear completely, mind you, but move off to a nice, rest home in much the same way that Yahoo has shuffled off.
"When you look over these three generations, no matter how successful you are in one generation, you don't seem to be able to translate that into success in the second generation, no matter how much money you have in the bank, no matter how many smart PhDs you have working for you."
Facebook Will Disappear in 5 to 8 Years: Analyst

There are, of course, literally hundreds if not thousands of articles and blog posts that carry similar themes.  These were a few examples that illustrate some interesting points.


How I Know

Now that you’ve made it past the filler material of what other people think, I’ll tell you how I know for sure that Facebook will indeed fade away.  I'll tell you how I know the downturn has already begun.  It may not appear as a downturn in total number of users, or numbers of posts, or advertising dollars - at least not yet.  No, it's actually much worse than that.

You see, I have a teenage daughter.  She was glued to Facebook for the better part of the last two years.  And now… well… she’s “over it”.  Her Facebook use dropped dramatically.  She even quit cold turkey for seven weeks this spring.  I thought she’d make it a day or maybe a week, but she easily cruised through the entire self-imposed ban.  She still gets on it sometimes, but instead she’s moved on to other things.  

Instagram, now that’s cool (which is why Facebook was threatened enough to buy them for $1B).  Twitter trumps Facebook… at least until the next thing comes along.

Many of her friends feel the same way about Facebook.  Here are a couple sample tweets to illustrate:


They are the future.  They will shape what the next big thing will be.  Sure, they will change their mind.  And change it again, and again, and again....

And Facebook?  Well, apparently that’s so 2011.  

Thursday, June 7, 2012

Happy Product Design


This is an example of really good product design. Their requirement was simple: create a cap that helps prevent drips. They did that and had fun with it. The first time I saw it I smiled right back at it.


That's the right attitude in product design - even the little details matter and provide an opportunity to make a positive or negative impression. They could achieve the same result in other ways.

I imagine that they came up with a slot and a single hole as the functional winner.  Then maybe someone made a comment that it looked like a space alien.  Then someone else thought that it should look human instead.  Then they realized it could be a smiley face and perhaps changed the slot shape to achieve that look.

Who would think that a syrup bottle could give you a good feeling? They did.

Good job.  Well done.  Bravo.

Tuesday, May 22, 2012

Annoying Door-to-Door Salesmen

I have an intense dislike for door-to-door salesmen. I don't get that many, mind you, but when they do come I find it extremely irritating. I used to let them finish their 30 second pitch then say I wasn't interested, but since I knew I was already not interested from the start I decided to try saving both their time and mine. I would open the door and say "not interested". That approach didn't work.
Salesmen are programmed to pitch you. Being summarily rejected just means the customer is ignorant. They think "If I can give you my pitch then certainly you will understand the value of what I'm offering" at which point they can direct the conversation to extolling the benefit of their product and differentiation against the competition.
I know. I've worked with salesmen for over two decades now. Not the door-to-door type, mind you, but the art of the sale is very similar no matter what you're selling and where. Engage the prospect, convince them they need what you're selling, close the deal.
Back to my door-to-door situation. The "not interested" approach had issues because the salesmen were expecting it. They're trained extensively on what to say and how to handle such a situation. Just recently I had one who wouldn't stop trying. It turned into a modified version of the Monty Python Argument Clinic sketch.


He would make a statement, I'd say "not interested", he would make another statement, I'd say "don't care", and so on. Somehow he thought that counted as engaging the prospect.
So the path forward became clear. In order to combat the seasoned door-to-door salesman you have to catch him off-guard. Put him in a situation where he doesn't have a ready-made comeback. To this end, I created a small handout that I now give to any salesman who comes to my door. I simply hand it to him and say "Read this", after which I close the door.
The letter changes over time. Here is the current incarnation...

Dear person who just rang my doorbell:
As a rule I don't buy anything from people who come to my door to solicit. I don't care if it's a good deal. I don't care if it's free. I don't care if I really, really need what you're selling. I don't care if my neighbors referred you here. They probably just wanted to get rid of you also. Oh, and the fact that they're idiots.
If you're selling pest control then rest assured I have it covered. Asking who I currently use is pointless. The only pests I have are solicitors who come to my door, and because you're one of them I'm guessing you don't have a solution for that.
If you're selling home security then you can also rest assured I have it covered. And do people really tell you which security service they use when you ask? Seriously? Maybe I should start going door to door making records of who uses what system so I'll know which houses are easier to break into. And by the way, my security is by Smith & Wesson. Not the gun – we bake a Granny Smith pie using Wesson oil. My dog is trained to not attack visitors to whom I've handed an apple pie. You don't have a pie in your hands, do you?
If you're from the cable company or that other dish provider, you can forget it. I'm happy with my service. I like the price. I'm not switching for your promotional offer good for a period of time after which you have no idea what it will cost me.
If you’re here to sell me phone service, just how long were you in that coma?
Don't take this personally. I am rejecting you just because you came to my door - plain and simple. I'm sure if I got to know you better I could find many specific reasons not to like you, so let's just have you go away now so we can keep things cordial.
I wish you good luck doing whatever it is that you do. Just not here. Not now. Not ever.

The other alternative was a bit more drastic, but may be something to consider if this letter thing starts to lose effectiveness:
Maybe I should keep my approach a secret. If enough people started doing it then it now becomes a new lesson in the salesman handbook: How to combat the smart-ass who hands you a printed statement.
So now you understand the title of this entry: Annoying Door-to-Door Salesmen. It started with them annoying me but now is all about me annoying them.

Sunday, May 20, 2012

The Pedestrian Contract


I stopped my car to let you walk across in front of me. Maybe I had to, maybe I didn't... doesn't matter. At that point we've entered into a contract. My responsibility has been fulfilled – I stopped.

Now it is your responsibility to cross as quickly as possible given your size, stature, and physical condition. You are not to leisurely stroll across. No talking on a cell phone if that impairs your ability to walk. No hands waving, back slapping, shoulder punching, turning around interactions with friends. And last but not least, do not cross on a diagonal. If you learned nothing in school, the hypotenuse of a triangle is never the shortest side.

My goodwill has a time limit. Perhaps I'll mount a countdown timer to the front of my car, like you see in crosswalks. That way you'll know just how much time you have before these wheels start rolling again.

Your honor, I fulfilled my obligation. The decedent breached the contract.

Monday, March 5, 2012

The 3 M&M's Society

Researchers in Finland have scientifically proven that eating 3 M&M's is the optimal amount. After eating 3 M&M's the brain registers the feeling of having eaten M&M's and produces a measurable sense of satisfaction. Eating more than 3 does not enhance the experience and actually contributes to decreased satisfaction. Eating less than 3 does not trigger the brain's awareness of having eaten them and thus does not establish residual satisfaction.

The study involved taking lab mice and feeding them a quantity of M&M's (micro-sized, of course). After ingesting the M&M's the mice had to navigate through a maze and then answer a brief questionnaire.

  • In tests with 1 M&M, mice could not recall what they ate and assumed it was some new suspected carcinogen or hair care product that no one in their right mind would eat in the first place. 
  • In tests with 2 M&M's, mice were pretty sure they had not eaten shampoo and had eaten something tasty but could not recall what it was.
  • In tests with 3 M&M's, mice knew that they had eaten M&M's and were very content.
  • In tests with 4-7 M&M's, there was still recognition that M&M's had been eaten but increasing discontent that more were not provided. Sensory acclimation was present --- eating more M&M's no longer increased satisfaction.
  • In tests with 10 or more M&M's, the mice generally couldn't finish the maze or scurried off very quickly and did not complete the questionnaire. They were later observed shaking in their cages.
After the results with mice, the researchers set out to confirm the results on humans. Unfortunately, the human test subjects had extreme difficulty trying to fit into the tiny mazes and could not fill out the tiny questionnaire using the tiny pencils provided, so no conclusive data was gathered.

Researchers decided that the results with mice were convincing enough to publish. Besides, they were almost out of grant money and wanted to throw a really cool party.


So eat 3 M&M's and be happy.


Wednesday, December 14, 2011

Pigs in Crisis

You know the story of the three little pigs. The third pig saved the day, right? The third pig was the smartest, right? Well, yes and no.

It turns out that the third pig reached beyond his means to build the brick house. Along with it came a hefty mortgage and home equity loan that created a debt greater than the value of the house. In good times this was not a big issue, but troubles began when the recession hit.

Workforce cutbacks in hours for the third pig put a tremendous strain on his finances. In time he was laid off. Searching high and low he was unable to find steady employment at all, much less of the same caliber as his previous position.

In short time he could not make his mortgage payments. The bank foreclosed on his wonderful brick house and he was forced to move out.

Simply put, a well-educated, well-employed pig does not earn enough to afford a brick house. Whereas the old mortgage rules made it possible for pigs to reach above their means, the housing crisis and new mortgage rules have made it virtually impossible for pigs to obtain a brick house loan. They are only qualified for buying houses of straw or sticks.

And that is the crux of the crisis.

Pigs with brick houses provide shelter from big bad wolves. Even if not living in brick houses themselves, pigs always knew someone who did and could seek shelter if the wolf came knocking.

Now, that is no longer the case. Pigs cannot qualify to buy brick houses and those who owned them have been getting foreclosed upon and evicted in record numbers. Wolves are having a field day and the pigs are essentially defenseless.

Some pigs choose to live on hog farms where they get free room, board, and protection. However, those pigs pay the ultimate price. It is well known that pigs are not diligent in reading the fine print on contracts, so they always focus on the free benefits section and overlook the part describing their ultimate fate.

So if you think the recent mortgage reforms are completely sensible, consider the poor defenseless pigs out there in the world.

Next installment...
Pigs tap the black market for guns: Why background checks unfairly disqualify pigs from legitimate weapons purchases